15 Bon Street
Alexandra VIC 3714

Phone: 03 5770 2100
Fax: 03 5772 2360


Privacy Statement

As an aged care service Kellock Lodge Alexandra Inc. is bound to collect a range of personal/health information according to the Aged Care Act 1997 which is used to ensure the appropriate level of care and service is provided to residents.

Information includes date of birth, next of kin, assessments, care plans and other documents which form a resident’s medical record and some financial information. The National Privacy Principles and the Victorian Health Privacy Principles provide guidance for our systems to safeguard this information.

Information is also used to monitor and assess the effectiveness and Appropriateness of care through a range of quality assurance and quality improvement activities.

We are committed to ensuring the privacy of your personal information and the implementation of systems for responsible handling of personal information. Systems are in place to ensure residents’ personal information and other confidential information related to the management of the organisation is safeguarded against loss, unauthorised access, modification or disclosure.

As an aged care service we are required by law to communicate some personal information to government agencies to enable the organisation to receive the correct level of funding for the care required and the appropriate running of the service. These agencies are also bound by the National Privacy Principles and or the Victorian Health Privacy Principles.

A team approach to providing care in partnership with residents and their representatives is taken. Information is only shared with team members such Physiotherapist, Pharmacist, Podiatrist on a need to know basis.

A Privacy Officer has been appointed to assist you with your right to access your personal information or complain about a situation where you believe your personal information has been inappropriately handled and any questions you may have related to privacy of personal information.

Please contact the Privacy Officer on if you have any questions, concerns or requests. The Privacy Officer will inform you of any documentation requirements associated with your concern or request and promptly deal with such matters.